|
Accepting Freight and Filing Freight Claims Some of the most frequent problems with freight is missing or damaged pieces. It is the responsibility of the person that signs for received items to inspect and note any and all problems before the delivery person leaves. NRA Gym Supply can not be responsible for damaged or missing pieces. You have heard the term "FOB (Freight On Board)- . This term simply means that once the carrier picks up the material from the factory, the factory is no longer responsible for the material. The carrier assumes the responsibility to get that freight to you complete and in good condition. If they do not succeed, it is their responsibility to compensate you, or the party receiving the delivery for the value of the missing or damaged material.If you have someone signing the freight bill for you, because of whatever reason, they are acting as your representative, you should inform them that they should check for missing or damaged items. If the freight is signed for without notating damaged or missing pieces, it is almost impossible to get the freight companies to be responsible for the damaged or missing pieces. When you receive a shipment, stop and inspect the freight and count the pieces to make sure that you are receiving the same number as listed on the Freight Bill. If there is damage or missing pieces, note the damage and missing number of pieces and have the driver note it too. Promptly call the freight company and ask for an inspector and file a claim with the carrier, as most have a limited time window to file claims. In most cases, the manufacturer cannot file the claim! We realize this can be a time consuming process at times, but much of the hassle can be eliminated with prompt, well documented action with the carrier. NRA Gym Supply can not be responsible for freight Damage or missing pieces. We will help you deal with the freight company, but you must call the freight inspector and you must file the claim. Ultimately it is the Freight Company responsibility to deliver the products in good condition and it is YOUR responsibility to inspect and sign for the products and notate any missing or damaged pieces.
|